Your privacy is more than a priority — it is our responsibility. Find out exactly how j3pm collects, uses, stores, and protects every piece of information you entrust to us.
Every action we take regarding user data is grounded in six strict and transparent privacy protection principles.
All data transmitted between your device and j3pm's servers is protected by SSL 256-bit encryption — the same security standard used by leading financial institutions worldwide.
We only collect data that is strictly necessary to operate our services. No excess information is gathered — we adhere strictly to the principle of minimum necessary data collection.
J3pm has never and will never sell, rent, or share your personal data with third parties for marketing purposes. Your data belongs entirely to you — we are merely its custodian.
You have full rights to access, correct, download, or request deletion of your personal data at any time. The control is in your hands, not ours.
Your data is stored in integrated data centres with strict physical and digital access controls. Our servers are monitored 24/7 by an experienced cybersecurity team.
J3pm's Privacy Policy complies with applicable data protection requirements. We continuously update our privacy practices in line with the latest legal developments and industry standards.
Quick Summary: j3pm only collects the data needed to deliver its services, protects it with enterprise-grade encryption, never sells it to anyone, and gives you full control over your own personal information.
J3pm collects personal information in two main categories: information you provide directly while using our platform, and information collected automatically as you browse or play on our platform.
| Data Categories | Examples of Information | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad / passport number | Mandatory (KYC) |
| Contact Information | Email address, phone number, residential address | Mandatory |
| Financial Information | Bank account number, bank name, e-wallet number | Mandatory (Transaction) |
| Usage Data | Gaming history, deposits, withdrawals, login times | Automatic |
| Technical Data | IP address, browser type, device, operating system | Automatic |
| Communication Data | Support chat records, emails, feedback | When Applicable |
As part of the mandatory Identity Verification (KYC) process, we may request copies of official documents such as your MyKad, valid passport, or driving licence. These documents are used solely to verify your identity and meet applicable legal compliance requirements. All KYC documents are stored with full encryption and are accessible only to authorised personnel.
J3pm does not collect sensitive information such as biometric data, health records, or political views unless specifically required by law. If you contact us regarding our responsible gaming programme, any information shared will be handled in strict confidence.
Your personal data is collected through several distinct channels as you interact with the j3pm platform:
This includes information you provide when registering a new account, completing your user profile, submitting KYC documents, contacting our customer support team, participating in promotions or contests, and filling in feedback forms or user satisfaction surveys.
When you browse or play on the j3pm platform — whether via the website or mobile app — our systems automatically record certain technical data. This includes your device's IP address, browser type and version, operating system, pages visited, session time and duration, and in-game actions. This data is used solely to improve platform performance and detect security threats.
In some cases, j3pm may receive information about you from trusted third parties, including identity verification service providers, approved payment partners, and fraud prevention service providers. This information is used to complete your account's security profile and ensure the safety of your financial transactions.
j3pm has never purchased personal data from third-party data brokers for marketing purposes. All data we hold is data you have provided directly or that was collected through your use of our own platform.
J3pm uses your personal data only for legitimate and transparent purposes. Below is a complete list of the purposes for which your data is used, along with the legal basis for each:
Your data is used to create and manage your j3pm account, verify your identity at login, process deposits and fund withdrawals, carry out KYC, provide customer support, and manage your game history. This use is necessary to fulfil the service agreement between you and j3pm.
Technical and usage data is analysed by our security systems to detect suspicious activity, prevent unauthorised access, identify fraud attempts, and protect your account from unauthorised takeover. This represents j3pm's legitimate interest in maintaining platform security for all users.
Certain uses of data are mandatory under applicable law — including anti-money laundering (AML) requirements, know your customer (KYC) obligations, reporting suspicious transactions to the relevant authorities, and complying with court orders or official regulatory requests.
De-identified usage data is used to understand platform usage patterns, identify technical issues, optimise game performance, and develop new features relevant to Malaysian users' needs. This analysis is conducted on aggregated data and is not focused on any specific individual.
With your consent, j3pm may send you information about the latest promotions, personalised offers, system notifications, and platform updates via email, SMS, or in-app notifications. You may withdraw this consent at any time through your account settings.
J3pm takes the responsibility of protecting your data very seriously. We do not sell, rent, or disclose your personal data to any third party without your consent, except in the following limited situations:
J3pm shares only the necessary data with contracted third-party service providers who assist us in running our operations — including payment processors (DuitNow, FPX, Touch 'n Go, Boost, GrabPay), identity verification service providers, security audit firms, and cloud infrastructure providers. All these providers are contractually bound to protect your data and use it solely for specified purposes.
J3pm may disclose your personal data to government authorities, regulatory bodies, or law enforcement when required to do so by law, court order, or for the purposes of financial crime prevention. In such situations, we disclose only the minimum data necessary.
In cases involving suspected fraud, platform abuse, or legal claims, j3pm may share relevant data with legal advisors, auditors, or parties involved in legal proceedings to protect our legitimate rights and interests.
Cross-Border Data Transfers: If your data is transferred outside Malaysia (for example, to international cloud infrastructure providers), j3pm ensures that such transfers are protected by data protection mechanisms equivalent to Malaysian standards, including binding contractual data protection clauses.
The security of your personal data is j3pm's absolute priority. We implement comprehensive technical and organisational security measures to protect your data from unauthorised access, loss, destruction, or accidental disclosure.
J3pm's security infrastructure includes data encryption in transit (SSL/TLS 256-bit) and at rest (AES-256), two-factor authentication (2FA) for user and staff access, a continuously updated web application firewall (WAF), 24/7 real-time threat monitoring by our cybersecurity team, and regular penetration testing conducted by independent auditors.
J3pm retains your personal data only for as long as necessary for the stated purposes or as required by law. In general, active account data is retained for as long as your account remains active. Financial transaction data is retained for a minimum of 7 years to comply with legal requirements. KYC data is retained for 5 years after account closure. Marketing data is retained until you withdraw your consent.
In the event of a data security breach that may affect your rights and freedoms, j3pm is committed to notifying you within a reasonable timeframe after the breach is detected and confirmed. The notification will cover the nature of the breach, the data affected, the steps already taken, and the actions you can take to protect yourself.
J3pm uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Essential Cookies: Required for core platform functions such as login sessions, security, and language preferences. Without these cookies, some platform functions may not work correctly.
Performance Cookies: These help us understand how users interact with the platform — which pages are visited most frequently, where technical errors occur, and how long pages take to load. This data allows us to continuously improve platform performance.
Functional Cookies: Stores your personal preferences such as language selection, display settings, and saved login credentials (if you choose to enable this).
Analytics Cookies: Used to collect statistical data on platform usage for internal analytics and product improvement purposes. This data is collected in aggregate and is not used to identify you individually.
You can control and manage cookies through your browser settings. Most browsers allow you to view, delete, or block cookies. Please note that blocking essential cookies may affect the functionality of the j3pm platform. For more information on managing cookies in your browser, refer to your browser's help documentation.
J3pm fully respects your rights over your personal data. Here are the rights you hold and how to exercise them:
You have the right to know what personal data j3pm holds about you and to request a copy at any time, either through your account settings or by contacting us directly.
If any of your personal data is inaccurate or incomplete, you have the right to request immediate correction. We will update the information within 5 business days.
You have the right to request deletion of your personal data under certain circumstances — for example, when the data is no longer needed or when you withdraw your consent. Such requests are subject to legal retention requirements.
You have the right to object to the processing of your data for direct marketing purposes at any time. Once an objection is received, we will immediately cease using your data for that purpose.
You have the right to receive your personal data in a machine-readable format and transfer it to another service provider. Such requests will be processed within 30 days.
Under certain circumstances, you have the right to request that j3pm restrict the processing of your personal data — for example, while you are disputing the accuracy of data or objecting to certain processing.
To exercise any of the rights above, contact our Data Privacy Officer via email [email protected] or via 24/7 Live Chat on the platform. All requests will be acknowledged within 3 business days and resolved within 30 days.
J3pm is an online entertainment platform that restricted to users aged 18 and above only. We do not knowingly collect, store, or process personal data from individuals under the age of 18.
If we discover that we have collected personal data from a person under the age of 18, we will take immediate steps to delete that data from our systems and close the relevant account. Parents or guardians who suspect their child has registered with j3pm are encouraged to contact our support team immediately.
J3pm encourages parents and guardians to use appropriate parental control software to prevent children from accessing online gambling platforms.
J3pm reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or relevant technological developments. All amendments will take effect upon publication on this page.
For material amendments — those that significantly affect how we use your personal data — j3pm will notify you via a prominent notice on the platform or by email at least 14 days before the changes take effect. This gives you sufficient time to review the updates and make an informed decision.
The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. Continued use of the j3pm platform after any amendments take effect constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or j3pm's use of your personal data, we are ready to assist through the following channels:
Our privacy team is committed to addressing all inquiries seriously and within a reasonable timeframe. Your trust in j3pm is something we never take lightly — and protecting your data is part of the exceptional service we promise every member.
By using the j3pm platform, you confirm that you have read, understood, and agreed to this Privacy Policy. This Policy should be read together with Terms and Conditions and Responsible Gaming Policy j3pm.
With 256-bit SSL encryption, a transparent privacy policy, and data controls in your hands, register today and enjoy over 500 games with complete confidence.